Cancellations and Refunds
Disclaimer: Please read the Refund & Cancellation Policy given below :
Cancellation and Refund Policy – Before the order is completed :
We offer the following cancellations and refunds policy for the advance amount paid to confirm the order –
In case we have not yet started working on your order, then we will refund you the entire advance amount immediately (barring any special circumstances). However, in case we have already started working your your order, then, we will be able to refund your amount once the handpan is completed and eventually sold.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Refund Policy – After the order is completed :
Once the order is completed, we won’t be able to refund your amount.
Damage during shipping :
We prefer that our customers pick up their handpan/s from our workshop. We know that may not always be possible. We are able to ship our handpans locally in India as well as globally. Following are our terms related to shipping :
Once the handpan is ready to be shipped, we take extreme care to ensure that the it is packed properly and safely to endure the shipping risks. In case the handpan is damaged during shipping, we will repair it for free, provided it is sent back to our workshop (and back again to the buyer) at the buyer’s cost. We won,t be able to accept any responsibility in case the shipment gets lost in transit. To avoid any losses during shipping, we recommend that the buyers opt for transit insurance provided by the shipping companies.